The Automotive Warranty Management: A Guideline for Industry Best Practices (CQI-14) publication is designed to promote advances in consumer satisfaction and continuous warranty improvement by providing a recommended, robust warranty management program that instills a consumer-centric approach to warranty management by focusing on incident rate reduction.

The CQI-14 guideline includes references to current technologies being used in the automotive industry today – including software change management, vehicle telematics, and advanced analytics – along with steps partner organizations can take to proactively reduce warranty incident rates and risks associated with warranty events.

Automotive Warranty Management Pre-Assessment

A preliminary gap analysis to determine the current state of an organization's warranty management process and the basis for initial action plans. Fill out the form below to get the document.

The CQI-14 Automotive Warranty Assessment Training provides a best-practice approach for managing warranty processes with the consumer in mind.

Guideline drives consumer satisfaction and warranty improvement by providing a robust warranty management program. The guideline provides an assessment tool, and No Trouble Found case studies to guide an organization to proactively reduce warranty incident rates associated with warranty events.

Free Resources

CQI-14 Automotive Warranty Management: A Guideline for Industry Best Practices 4th edition was created to promote warranty improvement collaboratively and continuously through best practices, standardization, recommended tools, and a root cause identification culture.

NTF Decision Tree Analysis Tool Overview Video

No Trouble Found (NTFs) remains one of the more significant challenges in improving incident rate performance. Numerous existing conditions can create an NTF, which makes root cause analysis very difficult.

The goal of this short training video is to provide an overview of the CQI-14 NTF Decision Tree Tool and familiarize users with the overall process of using the tool to effectively to determine root causes.

Program Management: Quality Team - (248) 358-3570