Warranty Management Work Group

Automotive Warranty Management Guideline: A Guideline for Industry Best Practices 

The warranty management workgroup was formed by our members to facilitate a change from a cost-transfer system to a problem prevention system to benefit end users as well as carmakers and their suppliers.  AIAG partnered with OESA to develop a common approach to promote consumer satisfaction and continuous warranty improvement by providing a recommended, robust warranty management program that instills a consumer-centric approach to warranty management.  The output of this group is the newly launched 3rd Edition of the Automotive Warranty Management Guideline, with 3 levels of additional training to be launched in the fall of 2015.

Additional Resources

Program Manager: Karen Krutsch - AIAG - (248) 358-3570

Additional Information

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Established in 1982, AIAG is a not-for-profit association where professionals from a diverse group of stakeholders - including retailers, suppliers of all sizes, automakers, manufacturers, service providers, academia and government - work collaboratively to streamline industry processes via global standards development and harmonized business practices.