Warranty Management Guideline CQI-14
Automotive Warranty Management Guideline: A Guideline for Industry Best Practices
The warranty management workgroup was formed by our members to facilitate a change from a cost-transfer system to a problem prevention system to benefit end users as well as carmakers and their suppliers. AIAG partnered with OESA to develop a common approach to promote consumer satisfaction and continuous warranty improvement by providing a recommended, robust warranty management program that instills a consumer-centric approach to warranty management. The output of this group is the newly launched 3rd Edition of the Automotive Warranty Management Guideline, with 3 levels of additional training to be launched in the fall of 2015.
Program Manager: Karen Krutsch - AIAG - (248) 358-3570