The Consumer-Centric Warranty work group, which is comprised of representatives from AIAG and OESA member companies, has developed a warranty reduction strategy guideline, Consumer-Centric Warranty Management Guideline, which begins with the end customer (consumer) in mind and includes tactics, techniques and case studies for vehicle manufacturers and suppliers. In addition, the guideline includes an assessment that allows an organization to assess themselves in the processes contained in the guideline.

The guideline promotes consumer satisfaction and continuous warranty improvement by providing an overview of a robust warranty reduction program and support for instilling a consumer-centric approach to warranty reduction.

The AIAG/OESA Consumer-Centric Warranty Management: A Guideline for Industry Best Practices, 2nd edition is now available.

The work group has developed training that is also offered through AIAG.

Ad Hoc committee being formed to investigate communizing the requirements and formats used by OEMs and provide guidelines for best practices in the creation of Part Inspection Standard documents in order to improve quality of the documents. If you would like to be a part of this workgroup contact Karen Whitmore at programmanager@aiag.org.

The AIAG Quality Steering Committee is chartered to:

• Provide guidance and best practices in quality to continually improve your products and processes by;
  • Effectively disseminating "best practices" based on the collective experiences of team members, and
  • Driving a culture of continuous improvement through problem solving and warranty guidelines
• Increase customer satisfaction and revenue, and improve supplier relationships through effective implementation of a QMS by;
  • Developing quality core tools and training, and
• Reduce waste and variation in the supply chain by;
  • Developing assessment tools in areas such as problem solving, warranty, and special processes.

The goal of this project is the development of a common process approach, including a self-assessment, to control casting special processes and a methodology to evaluate and remediate.

The assessment will include a management system that provides for continual improvement, emphasizing defect prevention and the reduction of variation and waste in the supply chain.

The Casting work group is forming now to begin the scoping of the project. If you would like to be a part of this workgroup contact Karen Whitmore at programmanager@aiag.org.

The goal of this project is the development of a common process approach to control molding special processes and a methodology to evaluate and remediate. AIAG has published the Heat Treat System Assessment, Coating System Assessment, Plating System Assessment, Soldering System Assessment, and Welding System Assessment. The assessment will include a management system that provides for continual improvement, emphasizing defect prevention and the reduction of variation and waste in the supply chain.

Benefits to the automotive industry include gaining a better understanding of a manufacturing process not well understood by OEMs and Tier 1s today. A common solution to ensure quality, reliability of supplied components to the industry. The supply chain will be able to identify areas that need improvement at their special process facilities as well as improving their process capability.

The Molding work group is forming now to begin the scoping of the project. If you would like to be a part of this workgroup please contact Karen Whitmore at programmanager@aiag.org.

The goal of this project is the development of a common process approach to control special processes and a methodology to evaluate and remediate. AIAG has already published the Heat Treat System Assessment, which is currently in it's 2nd edition. The work group is working on adding Ion Nitriding, Low Pressure Carburizing, and Sinter Hardening to the Heat Treat System Assessment.