Consumer-Centric Warranty Management Guideline: A Guideline for Industry Best Practices
This joint AIAG- OESA guideline is designed to promote consumer satisfaction and continuous warranty improvement by providing a recommended, robust warranty management program that instills a consumer-centric approach to warranty management. This will facilitate a change from a cost-transfer system to a problem prevention system to benefit end users as well as carmakers and their suppliers.
The Work Group is now working on the 3rd edition.
Program Manager: Karen Whitmore - AIAG (248) 358-3570
The following communities are available for this initiative: