The Consumer-Centric Warranty work group, which is comprised of representatives from AIAG and OESA member companies, has developed a warranty reduction strategy guideline, Consumer-Centric Warranty Management Guideline, which begins with the end customer (consumer) in mind and includes tactics, techniques and case studies for vehicle manufacturers and suppliers. In addition, the guideline includes an assessment that allows an organization to assess themselves in the processes contained in the guideline.

The guideline promotes consumer satisfaction and continuous warranty improvement by providing an overview of a robust warranty reduction program and support for instilling a consumer-centric approach to warranty reduction.

The AIAG/OESA Consumer-Centric Warranty Management: A Guideline for Industry Best Practices, 2nd edition is now available.

The work group has developed training that is also offered through AIAG.