All registrants will receive a confirmation letter upon receipt of payment. Do not make any travel arrangements until confirmation is received.

Registrants cancelling 11 or more business days prior to the originally scheduled class date will receive a refund for the amount of the class minus the administrative fee for that class. Administrative fees are listed on the printed confirmation each class attendee receives or can be obtained by calling AIAG's Customer Service Department at the number listed below.

Registrants cancelling 10 or less business days prior to the originally scheduled class, as well as registrants who do not attend, will forfeit the entire registration fee.

Registrants who are unable to attend their scheduled class may send substitutes in their place. Substitutions must be made at least one business day prior to the scheduled class. Transfers are allowed up to one business day before the scheduled class – one time per attendee.

Please note that it is AIAG's policy to hold all Education/Training programs; however, AIAG reserves the right to cancel any class due to low enrollment and/or other circumstances beyond the control of AIAG . In the event that a class is cancelled, all registered attendees will be notified no less than 10 business days before the scheduled class date. AIAG is not responsible for airfare, lodging, or other related expenses incurred on behalf of class registrants.

All requests for Cancellations, Transfers or Substitutions must be in writing and faxed to AIAG's Training Department at (248) 223-5713.

For further information, please call (248) 358-3003, or FAX (248) 799-7995.