The Consumer-Centric Warranty Management Guideline (CQI-14) provides a best-practice approach for managing warranty processes with the consumer in mind. The goal of the training is to develop practitioners well versed in the tools provided in the CQI-14 manual in order to provide a warranty process that utilizes best practices. Team involvement in the training is encouraged, when possible, to provide companies with trained practitioners who have the insights and knowledge to address issues that occur in the field. In this course, learn how to analyze and investigate issues that have "No Trouble Found", and adopt a standardized approach to understanding No Trouble Found problem solving, and directions for preventing those issues once and for all.

For onsite training information and a price quote please call (248) 358-3570.

First, please Read the Terms and Conditions.
- Register yourself, or another individual(s) from your company, online using a credit card.
- Call AIAG customer service at (248) 358-3003 to register with a credit card.
- Download the Registration Form (PDF: 112k/1 page) - How to Register

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