Obtain practical experience in identifying appropriate measurement tools and analyzing the data they provide - all with the goal of improving customer satisfaction. This course provides a review of ISO 9001:2008 and ISO/TS 16949 Section 8 and an introduction to three levels of tools/techniques useful in measurement, data analysis and continual improvement: elementary, intermediate and advanced. Gain insight into how measurement, data analysis and continual improvement lead to process control, product conformity, and, ultimately, customer satisfaction. Learn to confirm levels of effectiveness and efficiency for measurement, data analysis, and continual improvement activities.

For onsite training information and a price quote please call (248) 358-3570.

First, please Read the Terms and Conditions.
- Register yourself, or another individual(s) from your company, online using a credit card.
- Call AIAG customer service at (248) 358-3003 to register with a credit card.
- Download the Registration Form (PDF: 112k/1 page) - How to Register

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