Quality pioneer Edwards Deming said "It is not enough that top management commit themselves for life to quality and productivity. They must know what it is that they are committed to - that is, what they must do." No approach to improving quality and creating a quality culture can be successful without the sustained involvement and participation of the organization's executives.
In this half-day course, executives will learn how much a lack of quality may be costing in real dollars. They will also learn how to create an organization that will give its customers exactly what they have been promised and to reduce costs at the same time.
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