Damage Claims

The Damage Claims Committee works towards creating global practices related to finished vehicles damaged in transit.  The sub-committee comprised of OEM representatives meets monthly to discuss opportunities to streamline and standardize processes.  The Main Committee comprised of the sub-committee members, along with representatives from each transportation mode meets quarterly and is updated on sub-committee progress, while promoting discussion from all members to provide feedback on processes/procedures under evaluation. This group meets monthly.

Business Case

DCX, GM, Ford, Toyota, Honda, Mazda and VW have held exploratory meetings to discuss variances in Claims filing and recovery processes. While for the most part processes are similar, carriers are confused. This forces manufacturers and carriers alike into subjective analysis and labor intensive review processes.

The manufacturers have agreed to meet in a neutral forum to standardize processes reduce the complexity to the carriers, improve claims filing accuracy, and automate claim filing.


Current Participants

  • BNSF Railway
  • CN (Canadian National Railway Company)
  • Ford Motor Company
  • General Motors
  • Hansen & Adkins Auto Transport/Harbor Auto Tranport
  • Kansas City Southern De México
  • KCS - Kansas City Southern Railway
  • TM Claim Service Inc.
  • Toyota Logistics Services
  • Union Pacific Railroad
  • Vascor, Ltd.
  • Volkswagen Group of America

Publications - Order Now!

Finished Vehicle Logistics Transport Damage Reporting Guide (M-22)

Global Vehicle Damage Codes Laminated Cards (DMG-1)

Program Consultant: Trish Zarik - AIAG