AIAG Training Services

Transitioning to ISO 9001:2008 and Lessons Learned from the Process Approach for Healthcare

This one-day course is for organizations transitioning from ISO 9001:2000 to ISO 9001:2008 and is designed to provide a basic understanding of these changes and their impact in the healthcare industry. In addition, the last several years have provided many lessons learned from the process approach; therefore, this course will also provide an understanding that the process approach is an integral part of an organization's business management system.

Prerequisite: Must be familiar with ISO 9001:2000.

NOTE: Attendance to the entire course is required to receive a Certificate of Attendance with CEUs.

CEU credit: 0.80

Dates Location Course Time Member List Status

On Demand*  

Southfield, MI USA  

8:00 AM - 5:00 PM  

Contact: for registration and pricing information.  

* Courses are scheduled based on demand. If you are interested in attending this course, please provide us with your information and
  we will contact you when a course date is scheduled.

Who Should Attend

Recommended for management-level employees, members of teams charged with leading the transition process and representatives from functional groups in your organization.

Course Outline

    • Identify the changes from ISO 9001:2000 to ISO 9001:2008 and what that means to your organization in the healthcare industry
    • Identify the benefits the process approach of ISO 9001:2008 can deliver to any business management system
    • Implement Lessons Learned about the Process Approach
    • Identify the different levels of processes within an organization and how they link to maximize effectiveness and efficiency in the organization
    • Define basic quality system terminology
    • Demonstrate effective communication skills and techniques
    • Manage Conflict
    • Plan, prepare and perform and conclude an internal quality audit
    • List impact upon auditing technique and methodology through the process approach
    • Simulate an audit using documentation from an actual organization

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For onsite training information and a price quote please call (248) 358-3570.

If submitting a Purchase Order, you can fax in your PO and enrollment form to (248) 799-7995. Please read the Purchase Order Acceptance Policy before submitting your PO.

Registration Questions

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