Problem Solving Work Group

In 2015 AIAG’s Quality 2020 survey found that OEMs and suppliers rank problem solving as the most critical issue impacting quality. The study stated that over one-third of respondents felt there was significant potential for improvement in problem solving.

The AIAG Problem Solving work group determined there was an opportunity to improve the existing AIAG Effective Problem Solving documents. To start, CQI-21 Effective Problem Solving Leader Guide has been incorporated into the new CQI-20 Effective Problem Solving Guide, 2nd edition. Additionally, the team added guidance for the items that were identified as problematic in the industry survey. Each problem solving step now includes information on required inputs and outputs, step overview, tools, desired outcome, progress check questions, and expected executive support need to achieve a positive outcome for that section.

With the completion of CQI-20, 2nd edition, the Problem Solving work group is updating the AIAG Problem Solving training to ensure attendees are aware of and know how to implement all the necessary steps for effective problem solving.

Program Manager: Karen Krutsch - AIAG - (248) 358-3570

Additional Information