e-Document Troubleshooting

  1. I am unable to open document from the website.
  2. I upgraded Adobe and now I cannot open my files. Why?
  3. Vista and/or Windows 7 operating system issue: Users receive a message of "YOU MUST LOGON TO THE AIAG WEBSITE".
     
  1. I am unable to open document from the website.
    • Check to see what internet browser you are using. E-documents have been tested on Internet Explorer 10+, Firefox and Safari.
  2. I upgraded Adobe and now I cannot open my files. Why?
  3. Vista and/or Windows 7 operating system issue: Users receive a message of "YOU MUST LOGON TO THE AIAG WEBSITE".
    • These users must add the AIAG website address as a trusted site.
      HOW?
      • In Internet Explorer, click on Tools
      • Click on Internet Options
      • Click on the Security tab.
      • Click the 'trusted sites" item
      • Click the 'Sites' button.
      • Type in https://www.aiag.org
      • Click the Add button.

    Problem with FileOpen plugin? Go to their FAQ.