Assistance for New Customers

Placing Your First Order

Placing an order with AIAG is easy. You can order AIAG publications, software, and register for training classes and special events. Once you have selected your items, you will be prompted to either login or create an account. During your account creation, you will be prompted for a login and password. You can then use this login and password each time you visit the AIAG secure Web site.

Finding Items

Browse by Product Category or use the Product Search to locate the items you would like to order. A keyword search box is located at the top of every page of our store. You will also find links to category lists and more detailed product-specific searches in the Products Home page: Publications, e-Documents, and Software. When you find an item that interests you, click on the "more info" link to view additional product details. If you don't find what you're looking for, you may want to send an inquiry to order_inquiry@aiag.org.

Adding Items to Your Shopping Cart

If you want to order an item, click the "Add to your products" link on the item's product detail page. Once you've added an item to your shopping cart, use the cart's top navigation bar or the "keep shopping" button to keep searching or browsing until your cart contains all of the items you want to order. Once you have selected all of the items you wish to purchase from AIAG, click on the "select freight" button.

Registrations for Special Events and/or Training Courses

To register for a special event or training course, find the special event or training course for which you would like to register. Special events and training courses are listed by date. If you would like to sort the listing by location or name, click on the appropriate column heading. If you cannot find the special event or training course you are interested in, you may search for it by clicking on "order search."Once you find the special event or training course for which you would like to register, click on its date to add the registration to your shopping cart. You may either proceed to checkout, or add more registrations or products to your shopping cart. Registrations with product orders will be processed as one order.

Processing Payment

To complete your order and process your payment, either enter your login and password, or create a new account. Should you choose to create a new account, you will be taken to a "Sign Up" page that prompts you to enter your contact information. This page will check to make sure that we do not already have you in our records. If your first and last name is found, a list will be presented with your name, your company name and zip code. If the information in the list matches your information, a link is provided where you can enter your e-mail address to have a link sent to you that allows you to change your password, login and continue the shopping process. If your name is not found, you will be taken to a page that provides you with information about how to create a new account with AIAG. You will then proceed to create a new account. Once the account is created, you will be automatically taken back to your shopping cart where you will be prompted to select your freight method.

Shipping Address

AIAG ships via UPS. UPS does not deliver to PO boxes. Your "Ship To" address is taken from the preferred mailing address in your account. Should you wish to have your purchase shipped to another location, you can edit your ship to address during your purchase. If your ship to address contains a PO box, you will need to specify another address. You can do this by clicking on "Edit shipping address."Once your purchase is completed, editing your ship to address for an order that has not yet been shipped can be done by contacting our customer service department at (248) 358-3005. Please note there may be an additional charge for shipping to another location, which can be verified with one of our customer service representatives. Shipping and Returns policy.

Proceed to Checkout

Please take a moment to review all of the items you've placed in your shopping cart. If you decide that you don't want to purchase a particular item, click the "remove" button for each item, or click the "remove all" button above to remove all items from your shopping cart. When you're ready to complete your order for everything in your shopping cart, click the "products total" button. You will be taken to a page that lists all of your items, your shipping address, shipping method(s), and the total of the order.At this point, you can edit your shipping address. Please note that editing your shipping address does not change your account information. AIAG ships via UPS. UPS does not deliver to PO boxes. Your "Ship To" address is taken from the preferred mailing address in your account. Should you wish to have your purchase shipped to another location, you can edit your ship to address during your purchase. If your ship to address contains a PO box, you will need to specify another address. You can do this by clicking on "Edit shipping address."Once your purchase is completed, editing your ship to address for an order that has not yet been shipped can be done by contacting our customer service department at (248) 358-3005. Please note there may be an additional charge for shipping to another location, which can be verified with one of our customer service representatives.Click on the "check-out" button to proceed to the payment page. The payment page will show you the check-out total for any AIAG publications, books, software, marketing lists, journals, and registrations for special events and training courses. These are each listed separately under one total.The information contained in the credit card information section of the payment page is from your account. If you have edited your shipping address, this will not display here. If at any point you encounter difficulty or receive an error message, please read our troubleshooting tips.

Provide a Method of Payment

AIAG accepts American Express, Mastercard, and Visa. We currently do not accept purchase orders online. If you wish to place an order with a purchase order, please contact our customer service department at (248) 358-3003, between 8:00 AM and 5:00 PM, EST, Monday through Friday. Please enter your credit card number without spaces or dashes. Because you have an account with AIAG, when you come back to the AIAG Store in the future, you can use the same login and password you provided during your first order. If you are an AIAG member, you will also be able to make changes to your account information. Make sure you write your password down so that you can refer to it the next time you place an order.

Submit Your Order

Check the accuracy all of the information you provided and make any necessary adjustments. When you are ready, click the "submit payment" button to submit your order. Once you place your order, we will send you a confirmation e-mail message.

Tracking Your Order

Checking your order history with AIAG is easy as clicking on My Account in the top menu. Click on the "My Purchases" link in the side menu. If you need to change an order you placed before it enters the shipping process, please contact our customer service department at (248) 358-3003. Tracking your order is easy, just look for the link next to your order to track your order with UPS.