Course Outline

Coursework covers:

  • The types of root causes and methods to determine each of them effectively;

  • Which tools/methods best apply to each step of a disciplined problem solving process;

  • The "what" and "how" of "containment" and its proper role in problem solving;

  • How to locate and disposition "suspect" material;

  • How to use the FMEA failure modes in problem solving;

  • When and how to engage the supplier;

  • How to generate and select the best solution from possible alternatives;

  • How to implement preventive actions.