Consumer-Centric Warranty Management Guideline

Consumer-Centric Warranty Management Guideline: A Guideline for Industry Best Practices

The goal of every manufacturer is to decrease warranty rates while improving consumer satisfaction. This guide discusses the latest advances in continuous improvement and provides tactics, techniques and case studies that allow your organization to build a robust warranty management system that proactively reduces incident rates and risk through a consumer-centric approach.

    This manual includes a CD which contains the assessment worksheets, glossary, NTF decision tree case study, NTF fault tree analysis tool extension and case studies.

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