Training Cancellation/Substitution Policy

Classroom Training Cancellation Policy

Cancellation requests must be received in writing 11 or more business days prior to the course date. A refund will be issued, minus an administrative fee. Administrative fees are listed on the training confirmation letter or can be obtained by calling the Customer Service Department at (248) 358-3003.

Cancellation requests received less than 11 business days prior to the course date, as well as registrants who do not attend their class date, will forfeit the entire registration fee.

Registrants who are unable to attend their scheduled course may send a substitute in their place. Substitutions may be made at any time.

Registrants are permitted one transfer request and must send the request in writing at least 5 business days prior to the course date.

On-Line Training Cancellation Policy

Cancellation requests must be received in writing and made within 30 days of purchasing the on-line course. A refund will be issued, minus a $50 administrative fee, provided that the course has not been accessed.

Substitution requests must be received in writing and made within 30 days of purchasing the on-line course. Only one substitution request is permitted and will be accepted only if the course has not been accessed.

Requests must be faxed to (248) 799-7995 or emailed to trainingcontact@aiag.org.