Damage Claims

DCX, GM, Ford, Toyota, Honda, Mazda and VW have held exploratory meetings to discuss variances in Claims filing and recovery processes. While for the most part processes are similar, carriers are confused. This forces manufacturers and carriers alike into subjective analysis and labor intensive review processes. The manufacturers have agreed to meet in a neutral forum to standardize processes reduce the complexity to the carriers, improve claims filing accuracy, and automate claim filing.

Publications - Order Now

In order to expedite the claims handling process, a set of standards and guidelines was developed to provide the necessary information for inspecting, recording, and transmitting vehicle damages. Contained within the M-22 are several documents and guidelines, all adopted by the FVL industry including but not limited to:

  • Global Damage Code Standard
  • Similarity Matrix Standard
  • Non-Transportation Damage Standard
  • Inspection Type Location Guideline

These standards have also been adopted by the American Association of Railroads, are now considered the global standard through our European partner, the European Car Transport Group (ECG).

Laminated 6” x 3.5” pocket size cards were created to support the vehicle inspector as he/she performs the vehicle inspection during transportation.

The PQA tool was developed to offer Finished Vehicle Logistics personnel a process to identify, record, and improve vehicle quality issues as the vehicle moves through any given port.

Damage Claims Committee

The committee works towards creating global practices related to finished vehicles damaged in transit. The sub-committee comprised of OEM representatives meets monthly to discuss opportunities to streamline and standardize processes.  The Main Committee comprised of the sub-committee members, along with representatives from each transportation mode meets quarterly and is updated on sub-committee progress, while promoting discussion from all members to provide feedback on processes/procedures under evaluation.

These companies are participating in this work group:


Current Participants

  • American Legislative Exchange Council (ALEC)
  • Ford Motor Company
  • Glovis America
  • Nissan USA
  • TM Claim Service Inc.
  • Toyota Logistics Services
  • Volkswagen Group of America
  • Wallenius Wilhelmsen Logistics

Program Leader: Trish Zarik - AIAG

Looking to participate or inquire for more information about the Damage Claims Committee? E‑mail us!