Quality of product is of paramount importance to customer satisfaction and market competitiveness. Effective Problem Solving directly impacts product quality and company profitability.
Currently, companies use their respective problem solving processes and methods to comply with customer and certification requirements. While some organizations have developed problem solving processes that are robust and effective, all companies should pursue the opportunity to evaluate their processes and identify opportunities for improvement.
The Effective Problem Solving Guideline represents a consensus of the problem solving methodology and concepts used today by automotive OEMs and the supply chain. This consensus of problem solving methodology should improve the consistency of problem solving results in all segments and at all levels of the industry.
This one day workshop is based on the AIAG CQI-20: Effective Problem Solving - Practitioner Guide and is a one day overview course that provides guidance in solving more complex problems where the use of a cross-functional team is needed. The course will give you the tools necessary to review and address the existing culture, behaviors, and competency present within your organization today with regards to problem solving and drive change within your organization.
- Anyone involved in a problem-solving team
- Quality process engineering
- Product design if design responsible
- The types of root causes and methods to determine each of them effectively;
- Which tools/methods best apply to each step of a disciplined problem solving process;
- The "what" and "how" of "containment" and its proper role in problem solving;
- How to locate and disposition "suspect" material;
- How to use the FMEA failure modes in problem solving;
- When and how to engage the supplier;
- How to generate and select the best solution from possible alternatives;
- How to implement preventive actions.