This is a Live Virtual course, which requires the participant to use a device capable of streaming content through a video conferencing platform. The goal of the training is to develop practitioners well versed in the tools provided in the CQI-14 manual in order to provide a warranty process that utilizes best practices. Team involvement in the training is encouraged, when possible, to provide companies with trained practitioners who have the insights and knowledge to address issues that occur in the field.

This is a Live Virtual course, which requires the participant to use a device capable of streaming content through a video conferencing platform. Attendees will gain insight on how to understand the Customer's warranty data output metrics (claims and cost), the basic warranty data tracking methods, warranty claim rate reduction, simple data base analysis, including what to do with the data, and some of the basic activities that an organization should perform to understand warranty performance. This one-day course is recommended for individuals who are new to warranty management, or anyone wishing to gain a better understanding of warranty management and how the systems interact between supplier, customers, and dealers.

This 4-day training includes individual and group exercises, quizzes and homework activities. The training does not go through the IATF 16949 standard or cover the automotive core tools in detail. It is expected that the candidates arrive with knowledge of both IATF 16949 and the automotive core tools.