Attendees will gain insight on how to understand the Customer's warranty data output metrics (claims and cost), the basic warranty data tracking methods, warranty claim rate reduction, simple data base analysis, including what to do with the data, and some of the basic activities that an organization should perform to understand warranty performance. This one-day course is recommended for individuals who are new to warranty management, or anyone wishing to gain a better understanding of warranty management and how the systems interact between supplier, customers, and dealers. NOTE: Attendance to the entire course is required to receive a Certificate of Attendance with CEU's.

This instructor-led course is designed to ensure users are familiar with all aspects of the IMDS system. Students will receive hands on instructions on how to build, receive and submit data related to ongoing customer requests. All basic concepts will be reviewed in detail providing students with confidence to function competently in the IMDS system.