Automotive Warranty Management: A Guideline for Industry Best Practices. Guideline drives consumer satisfaction and warranty improvement by providing a robust warranty management program. The guideline provides an assessment tool, and No Trouble Found case studies to guide an organization to proactively reduce warranty incident rates associated with warranty events.

The goals of the survey is to look at current water use, identify leading practices and areas for improvement, and extend these practices to the automotive supply chain as well. The survey identified 135 aspects to benchmark for North American facilities, including metrics, assessments, management processes, and sustainability.

This guide serves as an aid for automotive suppliers in the development of their business continuity programs and can be adapted for small, medium and large organizations. It can also be used to validate an existing business continuity program. This document replaces the original Crisis Management for the Automotive Supply Chain which focused on emergency responses. It has been expanded to include all elements of business continuity planning including emergency, communications, business resumption planning and IT disaster recovery.