AIAG Training Services

Transitioning to ISO/TS 16949:2009 and Lessons Learned from the Process Approach

Is your organization transitioning from ISO/TS 16949:2002 to ISO/TS 16949:2009? Through individual participation and group activities, this one-day course will provide you with a basic understanding of the changes. In addition, the last several years have provided many lessons learned from the Process Approach; therefore, this course will also provide you with an understanding that the Process Approach is an integral part of an organization's business management system.

NOTE: Attendance to the entire course is required to receive a Certificate of Attendance with CEUs.

CEU credit: 0.80

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Pricing & Time
Time:8:00 AM - 5:00 PM
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Class Offerings
DateLocationAvailable SeatsRegister
On Demand Southfield, MI USA - N/A
Contact: for registration information.

* Courses are scheduled based on demand. If you are interested in attending this course, please provide us with your information and we will contact you when a course date is scheduled.

For onsite training information and a price quote please call (248) 358-3570.

If submitting a Purchase Order, you can fax in your PO and enrollment form to (248) 799-7995. Please read the Purchase Order Acceptance Policy before submitting your PO.

Registration Questions

Who Should Attend

  • Management level employees
  • Members of teams charged with leading the transition process
  • Representatives from functional groups

Course Outline

    • Demonstrate an understanding of the changes from ISO/TS 16949:2002 to ISO/TS 16949:2009 and what that means to your organization
    • List the benefits the process approach of ISO/TS 16949:2009 can deliver to any business management system
    • Provide Lessons Learned about the Process Approach
    • Identify the different levels of processes within an organization and how they link to maximize effectiveness and efficiency in the organization
    • Define basic quality system terminology
    • Demonstrate effective communication skills and techniques
    • Manage Conflict
    • Plan, prepare and perform and conclude an internal quality audit
    • Explain the process approach impact upon auditing technique and methodology
    • Participant in a simulated audit using documentation from an actual organization

      Prerequisites: Must be familiar with ISO/TS 16949:2002 (only those clauses with changes will be reviewed).