Frequently Ask Questions (FAQ)

You will receive two separate confirmation emails shortly after completing your purchase – one from AIAG, and one from the software itself – detailing next steps.

Concurrent user licenses are based on the number of users simultaneously accessing the software. For example, a single concurrent user license means that only one individual can be logged into the software at any given time -- however, when that person logs out, another team member can log in with the same license. As such, this license structure allows teams to effectively share one or more licenses, providing more flexibility and value than traditional "named user" licenses or individual seats. 

The person in your company who purchases the first concurrent user license will automatically be the “License Holder” for all sales and billing purposes. Once that individual logs into the software, he or she will be able to add new users, admins, and locations.

AIAG's CTS software is a 100% online application, compatible with supported browsers running on PC and Mac operating systems.

Browser options for Windows and Mac: Chrome (recommended), Microsoft Edge (recommended), Firefox, Safari, 360 Safe (China), QQ Browser (China), Sogou (China)

In recognition of the global automotive supply chain’s needs, the software will ultimately be available in several languages. Currently, the software is available in English, Spanish and Chinese.

Yes! Please click the "Request a Demo!" button at the top of the webpage to schedule a live demo. You can also scroll to the top of the FAQ section to view a more general demo recording, check out our latest update webinar, or watch various CTS feature videos on our video page to get a better feel for the software. 

Yes! We offer a free, 30 day trial to try the software, which includes access for one user for 30 days and 1 GB of storage space. You can input some of your own projects to experience authoring and managing FMEA, Control Plan and PPAP documents, and if you choose to buy after the trial, the data you input will be rolled over into your paid account. It will also be saved for 90 days if you don’t buy right away. Click here get your free trial today!

Yes! Fill out the form to receive CTS news and updates.

Yes, technical support is included. Our team is available Monday - Friday from 8:00 a.m. - 5:00 p.m. Eastern Time (GMT-4).

We accept payment via credit card, PayPal, wire transfer and ACH electronic funds-transfer system. 

No. Unfortunately we do not offer refunds for the CTS software. See the terms of service agreement for more details.

Yes, the CTS software includes the DFMEA and PFMEA forms for both the AIAG FMEA 4th Edition and AIAG & VDA FMEA Handbook. Specifically, PFMEA Forms C, E and G – the last of which is the FCA customer specific form – are available in CTS.

  • ´╗┐A responsive main menu showing your tasks, priorities, meetings, calendar and more.
  • PPAP documentation tracking and project planning tools, including meeting and assignment trackers.
  • Linkages between forms with a NEW capability to see all the Process Flow, PFMEA and Control Plans data in a single relational database, providing visibility not possible on standalone forms.
  • Task management options, including a "My To Do List," with flexibility in creating task templates for reusable project task lists.
  • Flexibility in designing Process Flow, PFMEA and Control Plans forms, including the ability to change column headings and add new columns, with multiple reusable templates.
  • Reporting across parts and projects.
  • Quick Print icons on almost every screen for easy reporting.
  • The ability to search across all data sets for quick and relevant results.
  • Updates with the most current forms (including the new AIAG & VDA FMEA Handbook forms, when available).
  • ´╗┐Attachment capabilities: the option to upload supporting PPAP documentation (such as gage studies, part files, inspection records, images and more).
  • Ability to manage multiple locations (if needed) with access control by location.
  • Importing capability for key files and lookup tables.
  • And much more!

The CTS software is a standalone software application that does not currently include the following:

  • The ability to import old Process Flow, PFMEA or Control Plans into the software.
  • Integration with other software applications.
  • Advanced user role-based security models (read, write, edit, delete, etc.).
  • Advanced workflow engine.
  • APIs – Application Program Interfaces.

Find out if CTS is right for you!

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