Frequently Ask Questions (FAQ)

You will receive two separate confirmation emails shortly after completing your purchase – one from AIAG, and one from the software itself – detailing next steps.

Concurrent user licenses are based on the number of users simultaneously accessing the software. For example, a single concurrent user license means that only one individual can be logged into the software at any given time -- however, when that person logs out, another team member can log in with the same license. As such, this license structure allows teams to effectively share one or more licenses, providing more flexibility and value than traditional "named user" licenses or individual seats. 

The person in your company who purchases the first concurrent user license will automatically be the “License Holder” for all sales and billing purposes. Once that individual logs into the software, he or she will be able to add new users, admins, and locations.

AIAG's CTS software is a 100% online application, compatible with supported browsers running on PC and Mac operating systems.

Browser options for Windows and Mac: Chrome (recommended), Microsoft Edge (recommended), Firefox, Safari, 360 Safe (China), QQ Browser (China), Sogou (China)

In recognition of the global automotive supply chain’s needs, the software will ultimately be available in several languages. Currently, the software is available in English, Spanish and Chinese.

Yes, please click here to view a prerecorded demonstration.

Yes! Fill out the form to receive CTS news and updates.

Yes, technical support is included. Our team is available Monday - Friday from 8:00 a.m. - 5:00 p.m. Eastern Time (GMT-4).

Yes, training and coaching sessions are included with your subscription package. Each package has a set number of sessions available per year. A single session for an individual or team training/coaching lasts 2 hours, and additional sessions can be purchased if needed. Click here to learn more about purchasing additional sessions. To schedule a session, please contact us at

We recommend sharing our CTS presentation with coworkers to help them better understand the software’s benefits.

We accept payment via credit card, PayPal, wire transfer, ACH electronic funds-transfer system and purchase orders. Please contact to purchase with a purchase order.

Yes, CTS offers companies the ability to turn on MFA for their account. Visit our MFA setup page to learn more.

Yes, the CTS software includes the DFMEA and PFMEA forms for both the AIAG FMEA 4th Edition and AIAG & VDA FMEA Handbook. Specifically, PFMEA Forms C, E and G – the last of which is the FCA customer specific form – are available in CTS.

Please contact us at to renew your CTS susbcription.

AIAG will be releasing the newly developed and enhanced Enterprise CORE Software toward the end of 2024, replacing CTS Software. Click here to learn more about the software.

Find out if CTS is right for you!