Damage Claims Reporting

Most claims involving worldwide transportation of new motor vehicles are handled electronically. In order to expedite the claims handling process, a set of standards and guidelines was developed by the AIAG Damage Claims committee to provide the necessary information for inspecting, recording and transmitting vehicle damages. Several documents pertaining to this process were created by the group and continue to be expanded and updated based on industry best practices.

The benefits derived from the work done in this committee are numerous – including the ability to now alleviate subjective analysis and labor-intensive review processes by manufacturers and carriers.

Publications - Order Now

This fully revised version of the M-22 includes all recent damage code changes, new graphics on vehicle inspection, jump chock code updates, SPLAT charts, grid location diagrams, and Similarity Matrices, along with instructions on OEM expectations when you are the responsible party reporting transportation damage. The M-22 package is now available as a kit. Each kit includes one M-22 publication along with laminated Damage Area/Type code cards.

AIAG and their M-22 FVL Transportation Damage Handling Processes guideline have been instrumental in standardizing the processes followed by all stakeholders in the new vehicle transportation network (OEMs, railroads, car-haul carriers, ocean carriers, and yard managers). Anyone new to this part of the vehicle business can get a quick and detailed overview of how the ‘damage inspection and reporting process’ should be done. The all-inclusive Damage Prevention Committee, overseen by AIAG managers, ensures that the M-22 stays up to date with the latest behaviors and technology in the vehicle shipping arena. I highly recommend that everyone reacquaint themselves with a thorough read of the M-22, each year.

Sean Grant, Supervisor - Vehicle Shipping Quality, Claims, & Damage Prevention | Ford Motor Company

Damage Claims Work Group

The Damage Claims group members include Automotive OEM managers, and their transportation partners - rail, truck, port processors, terminal managers, inspection companies & ocean carriers. Together, the group has written industry standards for inspecting vehicles as they move through the supply chain from factory to dealer. The standard includes, but is not limited to, damage reporting processes, damage classification standards, codes identifying damage areas, severity, and type as well as details on the proper method of inspecting finished vehicles. The standards are detailed in the AIAG M-22 (Finished Vehicle Damage Claims Process/Standards) document is written and updated annually.

These companies are participating in this work group:


Current Participants

  • Alliance Inspection Management
  • BNSF Railway
  • C.A.R. Consulting Group Inc.
  • Canadian National Railways (CN)
  • CSX Corporation
  • Ford Motor Company
  • General Motors Company
  • International Auto Processing
  • Kansas City Southern Railway (KCS)
  • Logistical Data Services
  • Nissan North America
  • TM Claim Service, Inc.
  • Toyota Logistics Services
  • Union Pacific Railroad
  • Vascor, Ltd.
  • Volkswagen Group of America, Inc.
  • WWL Vehicle Services Americas, Inc (Wallenius Wihelmsen Logistics)

Program Management: Supply Chain Team - (248) 358-3570

Looking to participate or inquire for more information about the Damage Claims Committee? E‑mail us!