Damage Claims Reporting

Most claims involving worldwide transportation of new motor vehicles are handled electronically. In order to expedite the claims handling process, a set of standards and guidelines was developed by the AIAG Damage Claims committee to provide the necessary information for inspecting, recording and transmitting vehicle damages. Several documents pertaining to this process were created by the group and continue to be expanded and updated based on industry best practices.

The benefits derived from the work done in this committee are numerous – including the ability to now alleviate subjective analysis and labor-intensive review processes by manufacturers and carriers.

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Finished Vehicle Logistics Transport Damage Reporting Guide [M-22]

In order to expedite the claims handling process, a set of standards and guidelines was developed to provide the necessary information for inspecting, recording, and transmitting vehicle damages. Contained within the M-22 are several documents and guidelines, all adopted by the FVL industry including but not limited to:

  • Global Damage Code Standard
  • Similarity Matrix Standard
  • Non-Transportation Damage Standard
  • Inspection Type Location Guideline

These standards have also been adopted by the American Association of Railroads, are now considered the global standard through our European partner, the European Car Transport Group (ECG).

Updated Version of the M-22 Coming Soon!

The current version of the M-22 is getting replaced. Fill out the form below to be notified when the latest version is available.

Damage Claims Work Group

The Damage Claims group members include Automotive OEM managers, and their transportation partners - rail, truck, port processors, terminal managers, inspection companies & ocean carriers. Together, the group has written industry standards for inspecting vehicles as they move through the supply chain from factory to dealer. The standard includes, but is not limited to, damage reporting processes, damage classification standards, codes identifying damage areas, severity, and type as well as details on the proper method of inspecting finished vehicles. The standards are detailed in the AIAG M-22 (Finished Vehicle Damage Claims Process/Standards) document is written and updated annually.

These companies are participating in this work group:


Current Participants

  • Alliance Inspection Management
  • BNSF Railway
  • C.A.R. Consulting Group Inc.
  • Canadian National Railways (CN)
  • CSX Corporation
  • Ford Motor Company
  • General Motors Company
  • International Auto Processing
  • Kansas City Southern Railway (KCS)
  • Logistical Data Services
  • Nissan North America
  • TM Claim Service, Inc.
  • Toyota Logistics Services
  • Union Pacific Railroad
  • Vascor, Ltd.
  • Volkswagen Group of America, Inc.
  • WWL Vehicle Services Americas, Inc (Wallenius Wihelmsen Logistics)

Program Management: Supply Chain Team - (248) 358-3570

Looking to participate or inquire for more information about the Damage Claims Committee? E‑mail us!