Damage Claims Reporting

Most claims involving worldwide transportation of new motor vehicles are handled electronically. In order to expedite the claims handling process, a set of standards and guidelines was developed by the AIAG Damage Claims committee to provide the necessary information for inspecting, recording and transmitting vehicle damages. Several documents pertaining to this process were created by the group and continue to be expanded and updated based on industry best practices.

The benefits derived from the work done in this committee are numerous – including the ability to now alleviate subjective analysis and labor-intensive review processes by manufacturers and carriers.

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In order to expedite the claims handling process, a set of standards and guidelines was developed to provide the necessary information for inspecting, recording, and transmitting vehicle damages. Contained within the M-22 are several documents and guidelines, all adopted by the FVL industry including but not limited to:

  • Global Damage Code Standard
  • Similarity Matrix Standard
  • Non-Transportation Damage Standard
  • Inspection Type Location Guideline

These standards have also been adopted by the American Association of Railroads, are now considered the global standard through our European partner, the European Car Transport Group (ECG).


These cards detail the standardized set of codes for reporting finished vehicle damage during the transportation process, including coding for defining damage area, type and severity.

Damage Claims Committee

The committee, comprised of OEM representatives and their transportation partners (rail, truck, port processors, terminal managers, inspection companies & ocean carriers), works toward creating global practices related to reporting damage on finished vehicles in transit. The team meets monthly to discuss opportunities to streamline and standardize processes.

These companies are participating in this work group:

Participants

Current Participants

  • FCA US LLC
  • Ford Motor Company
  • Glovis America
  • Nissan USA
  • TM Claim Service Inc.
  • Toyota Logistics Services
  • Volkswagen Group of America
  • Wallenius Wilhelmsen Logistics

Program Management: Supply Chain Team - (248) 358-3570

Looking to participate or inquire for more information about the Damage Claims Committee? E‑mail us!