This one day Automotive Warranty Assessment Training (CQI-14) provides a best-practice approach for managing warranty processes with the consumer in mind.
The goal of the training is to develop skilled practitioners who are well versed in the Assessment tool provided in the CQI-14 manual and who are able to provide an organization with a warranty process that utilizes best practices.
This course includes a "hands-on" example of completing the Warranty assessment and how to benefit from the results.
Note: Attendees are asked to bring a laptop to class in order to complete an assessment.
Course Material: Course Material information will be provided on your confirmation document upon completion of registration – if you have more specific questions, please contact customer service at 877-275-2424