The CQI-8 Layered Process Audits Guideline stresses the importance of leadership involvement in an organization's Layered Process Audit (LPA) activities - and for a good reason: Without specific leadership behaviors and actions, LPAs are usually a waste of time and frustrating to the people involved. However, when Leadership sees the value of LPAs and participates appropriately, the organization can achieve a culture of accountability, process control and continuous improvement. What's the payoff? A reduction of scrap, rework, customer complaints, warranty and recalls. "Leadership" goes beyond tacit support by Top-Management. Learn how you can leverage your human assets to take your organization to the next level of performance.
Please Note: Attendance to the entire course is required to receive a Certificate of Attendance with CEUs.
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- Plant managers and business unit leaders who are unhappy with their existing LPA system
- Plant managers and business unit leaders who are about to launch an LPA system
- Headquarters staff who want to help their operating locations or implement LPA for business processes
- Individuals involved with planning and implementing LPAs
- LPA's are not traditional audits, they are a management tool to verify compliance to standards
- The Value of the LPA Management Tool and why it works
- Top Management's role in launching LPAs
- The roles of the various departments in the organization as they relate to LPA
- Why the LPA process should not be owned by the 'Quality' function
- How to review and continuously improve LPAs
- How your organization will benefit from the content of CQI-8, 2nd edition