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Home Training & Resources AIAG Core Tools Support ™ (CTS) Software
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CTS Software FAQs

Get clear, straightforward answers to your most frequently asked questions.

What happens after I complete my purchase?

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You will receive two separate confirmation emails shortly after completing your purchase – one from AIAG, and one from the software itself – detailing next steps.

What are concurrent users?

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Concurrent user licenses are based on the number of users simultaneously accessing the software. For example, a single concurrent user license means that only one individual can be logged into the software at any given time -- however, when that person logs out, another team member can log in with the same license. As such, this license structure allows teams to effectively share one or more licenses, providing more flexibility and value than traditional "named user" licenses or individual seats. 

How does having only one concurrent user work and how are other users administered?

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The person in your company who purchases the first concurrent user license will automatically be the “License Holder” for all sales and billing purposes. Once that individual logs into the software, he or she will be able to add new users, admins, and locations.

What browsers are recommended to run CTS Software?

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AIAG's CTS software is a 100% online application, compatible with supported browsers running on PC and Mac operating systems.

Browser options for Windows and Mac: Chrome (recommended), Microsoft Edge (recommended), Firefox, Safari, 360 Safe (China), QQ Browser (China), Sogou (China)

What language is the software in?

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In recognition of the global automotive supply chain’s needs, the software will ultimately be available in several languages. Currently, the software is available in English, Spanish and Chinese.

Are demos available for the software?

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Yes, please click here to view a prerecorded demonstration.

Can I sign up for CTS News?

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Sign up here.

Is technical support provided?

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Yes, technical support is included. Our team is available Monday - Friday from 8:00 a.m. - 5:00 p.m. Eastern Time (GMT-4).

Are training and coaching provided?

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Yes, training and coaching sessions are included with your subscription package. Each package has a set number of sessions available per year. A single session for an individual or team training/coaching lasts 2 hours, and additional sessions can be purchased if needed. Click here to learn more about purchasing additional sessions. To schedule a session, please contact us at ctsinquiry@aiag.org.

How can I share CTS information with my colleagues?

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We recommend sharing our CTS presentation with coworkers to help them better understand the software’s benefits.

What forms of payment do you accept?

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We accept payment via credit card, PayPal, wire transfer, ACH electronic funds-transfer system and purchase orders. Please contact ctsinquiry@aiag.org to purchase with a purchase order.

Does CTS have MFA (2A) account security for users?

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Yes, CTS offers companies the ability to turn on MFA for their account.  Please email ctsinquiry@aiag.org. Our support staff will turn on your account’s MFA manually, and contact you once it’s been enabled.

Once your company's account has MFA enabled, you'll notice a two-factor authentication setup process when logging into the CTS software with your username and password.

Multi-factor authentication is performed through a public standard for time-based one-time password. Visit the applicable site below to set up your authentication tool. 

 
If you run into any issues connecting MFA with your CTS account, please don't hesitate to reach out to support@aiagcts.org for further assistance. We also recommend contacting your company’s IT department with specific questions, as authenticator software differs from company to company.

Does the CTS software include both the AIAG FMEA 4th edition and the AIAG & VDA Handbook Forms?

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Yes, the CTS software includes the DFMEA and PFMEA forms for both the AIAG FMEA 4th Edition and AIAG & VDA FMEA Handbook. Specifically, PFMEA Forms C, E and G – the last of which is the FCA customer specific form – are available in CTS.

How do I renew my CTS subscription?

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Please contact us at ctsinquiry@aiag.org to renew your CTS subscription.