Plating | CQI-11

The Special Process: Plating System Assessment (CQI-11) 3rd edition was developed with the intent to help better evaluate the quality systems in place at plating shops supplying OEM automotive coatings such as zinc and zinc alloy electrodeposits, decorative plating applied to metal or plastic substrates, and hard chromium deposits, as well as electroless nickel and electropolishing processes. The objective of the 3rd edition PSA was to update as needed, improve document clarity, and include the ISO 9001:2015 and IATF 16949:2016 Quality Management System concepts of “Process Approach” and “Risk Management.”

These companies participated in this special process:



  • Acadian Group
  • Acument Global Technology
  • Akebono Brake Corporation
  • Atotech USA, Inc.
  • City Plating
  • Columbia Chemical
  • Coventya, Inc.
  • Dipsol of America, Inc.
  • Fintex LLC
  • Ford Motor Company
  • General Motors Company
  • Howard Finishing, LLC
  • MacDermid Enthone Industrial Solutions
  • Master Finish Company
  • Metalast
  • Modern Plating
  • Nicro S.A. de C.V.
  • PAVCO Inc.
  • Toyota Motor Engineering & Manufacturing, N.A.

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Learn how to use the tool as a foundation to ensure control of the special processes, as well as to deliver quality parts and materials. This overview course covers the coating and plating special process system assessments.

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Learn the process requirements your organization needs to follow to develop a plating management system that provides for continual improvement, emphasizing defect prevention and the reduction of variation and waste in the supply chain.

Free Resources

The CQI-11 Plating System Assessment, 3rd edition was created to help automotive suppliers develop a plating management system based on the electroplating industry’s best practices.

Whether you’re new to the assessment or simply looking for a refresher, our CQI-11 video series – consisting of 6 short videos for the various Plating System Assessment sections – can help. These resources were designed to familiarize you with the document layout and overall process, along with how to complete each section, and the specific expectations for completion of the assessment overall.

Program Management: Quality Team - (248) 358-3570