Warranty Management

The warranty management work group was formed by our members to facilitate a change from a cost-transfer system to a problem prevention system to benefit end users as well as carmakers and their suppliers. AIAG partnered with OESA to develop a common approach to promote consumer satisfaction and continuous warranty improvement by providing a recommended, robust warranty management program that instills a consumer-centric approach to warranty management. The output of this group is the newly launched 3rd Edition of the Automotive Warranty Management Guideline, with 3 levels of additional training to be launched in the fall of 2015.

These companies are participating in this work group:


Current Participants

  • ADAC Automotive
  • Delphi Corporation
  • Federal-Mogul Corporation
  • Ford Motor Company
  • Freudenberg-NOK General Partnership
  • Johnson Controls, Inc.
  • Lacks Enterprises, Inc.
  • Magna Lowell Engineering Corporation
  • Nissan North America
  • Robert Bosch LLC
  • Tenneco, Inc.
  • Toyota Motor Engineering & Manufacturing North America, Inc.
  • Ubiquiti Inc.

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The CQI-14 Automotive Warranty Assessment Training provides a best-practice approach for managing warranty processes with the consumer in mind.

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Guideline drives consumer satisfaction and warranty improvement by providing a robust warranty management program. The guideline provides an assessment tool, and No Trouble Found case studies to guide an organization to proactively reduce warranty incident rates associated with warranty events.

Program Manager: Karen Krutsch - AIAG - (248) 358-3570