Warranty Management

The Automotive Warranty Management Guideline (CQI-14) provides a best-practice approach for managing warranty processes with the consumer in mind. The goal of the guideline is to help develop practitioners who can use the tools contained in the guideline to develop a warranty process that utilizes best practices.

The current CQI-14 Automotive Warranty Management Guideline is focused mainly on hardware. The advent of large software/electronics/hardware integrations significantly increases the complexity of the function and problem solving. Many of these integrations result in increased safety risk and therefore greater emphasis in effective product development process and field monitoring of performance. Additional emphasis on data analytics is necessary as the amount of information available has increased. More initial problem identification will need to be done with the analysis of the data then requesting parts to validate the information.

The Automotive Warranty Management work group is working to enhance the guideline to include new sections that focus on the changes seen in the industry in the last five years, especially with software and electronics. The updated document will address the need to contain and resolve field concerns more effectively and rapidly when they occur (the importance of traceability to identify suspect populations).

Free Online Assessment

A preliminary gap analysis to determine the current state of an organization's warranty management process and the basis for initial action plans.

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This one-day course is recommended for individuals who are new to warranty management, or anyone wishing to gain a better understanding of warranty management and how the systems interact between supplier, customers, and dealers.

The CQI-14 Automotive Warranty Assessment Training provides a best-practice approach for managing warranty processes with the consumer in mind.

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Guideline drives consumer satisfaction and warranty improvement by providing a robust warranty management program. The guideline provides an assessment tool, and No Trouble Found case studies to guide an organization to proactively reduce warranty incident rates associated with warranty events.

A series of transactions based on the ANSI 4010 standard version which includes the format for electronic filing of vehicle registration, warranty claim filing, response on submitted claims and pre-notice of pending product service notification.

Warranty Management Work Group

The Warranty Management Work Group was formed by our members to facilitate a change from a cost-transfer system to a problem prevention system to benefit end users as well as carmakers and their suppliers. AIAG partnered with OESA to develop a common approach to promote consumer satisfaction and continuous warranty improvement by providing a recommended, robust warranty management program that instills a consumer-centric approach to warranty management.

These companies are participating in this work group:


Current Participants

  • Brose North America, Inc.
  • DENSO International America, Inc.
  • DRIV Incorporated
  • Freudenberg-NOK General Partnership
  • GHSP
  • Grupo Antolin North America, Inc.
  • IAOB
  • IEE Sensing
  • Martinrea Honsel
  • Novares
  • Ubiquiti Inc.
  • Yanfeng Global Automotive Interiors

Program Management: Quality Team - (248) 358-3570

Looking to participate or inquire for more information about the Warranty Management Work Group? E‑mail us!