Shop Floor Quality

Explore AIAG guides and tools devoted to improving quality performance and output on the shop floor.

Practical Quality Resources


AIAG helps manufacturers identify, solve, and prevent problems on the shop floor to elevate quality and expectations.

From problem-solving and traceability to warranty management, our industry-developed documents feature practical guidance for tackling common challenges, improving efficiency, and enhancing overall quality across operations.

Whether you need to eliminate recurring issues, strengthen product visibility throughout the supply chain, or proactively reduce warranty incident rates, these resources provide the critical insights you need to stay ahead. 

Shop Floor Quality Manuals

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    Quality

    The Seven-Step Problem-Solving Process provides a comprehensive checklist of actions to be considered for each of the steps or phases of developing corrective and preventive actions to a problem.

    PRODUCT CODE: THE-4 VERSION 1
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    Members $32 | Non-Members $124
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    Quality
    AIAG Traceability Guideline
    Published: Dec 2018

    Traceability provides product visibility throughout the supply chain, greatly reducing the amount of product and/or vehicles needing recall due to a non-conformance.  AIAG's Traceability Guideline is a single, consistent application guideline for traceability, highlighting best practices and showcasing applications/case studies of the latest technology solutions.  The Guideline includes a Traceability Self-Assessment and Traceability Fire Drill forms to identify and verify the effec...

    PRODUCT CODE: CQI-28 VERSION 1
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    Members $70 | Non-Members $211
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    Live Virtual
    Quality
    Automotive Warranty Assessment Training
    Next Date: November 2, 2026

    This one-day Automotive Warranty Assessment Training (CQI-14) offers a best-practice approach to managing warranty processes with the consumer in mind. The training develops skilled practitioners familiar with the CQI-14 assessment tool, enabling organizations to implement best practices in warranty processes. It includes a hands-on example of completing the assessment and utilizing the results. Attendees should bring a laptop to class. Additionally, the course covers the No Trouble Found (NTF) ...

    Quality

    CQI-14 drives consumer satisfaction and warranty improvement by providing a robust warranty management program. The guideline provides an assessment tool, and No Trouble Found case studies to guide an organization to proactively reduce warranty incident rates associated with warranty events. The CQI-14 4th edition, 2nd Printing, does not contain any new requirements; therefore, CQI-14 4th edition and CQI-14 4th edition, 2nd Printing are considered technically equivalent and valid editions. Refer...

    PRODUCT CODE: CQI-14-4 VERSION 4 EDITION, 2ND PRINTING
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    Members $96 | Non-Members $296
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      Members $96 | Non-Members $296
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      Members $96 | Non-Members $296
    • Chinese E-Document Download Single-User
      Members $96 | Non-Members $296
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    Quality
    Cost of Poor Quality Guide
    Published: Oct 2012

    Most companies typically waste up to 35% of their operating budgets doing things less efficiently than possible or by failing to capitalize on opportunities. The Cost of Poor Quality Guide will help you identify and quantify where inefficiencies exist, effectively communicate these deficiencies to upper management, and prioritize the actions needed for immediate operational improvement and reduction in variance. Take the first step in taking your performance to the next level today!

    PRODUCT CODE: CQI-22 VERSION 1
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    Members $38 | Non-Members $38
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    Quality

    The DRBFM Reference Guide is intended to provide information and examples of procedures to implement DRBFM proficiency expectations at all levels of engineering and management. The DRBFM document also aligns with the SAE J2886 DRBFM Recommended Practice.

    PRODUCT CODE: CQI-24 VERSION 1
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    Members $70 | Non-Members $211
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    Quality
    Effective Error-Proofing
    Published: Mar 2011

    Effective Error-Proofing is a comprehensive guideline on how to implement change within an organization by moving away from detection oriented quality practices, toward a culture of zero error.

    PRODUCT CODE: CQI-18 VERSION 1
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    Members $70 | Non-Members $211
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    Live Virtual
    Quality Supply Chain

    This 1-day workshop helps attendees build practical problem-solving skills, focusing on root cause identification, applying the right tools, and implementing solutions that prevent recurrence - plus a real-world case study showing how these methods drive lasting improvement.


    Quality

    Does your organization need help eliminating repeat problems and implementing sustainable improvements in your products or processes? This guideline supports organizational efforts to develop and implement a robust problem solving process that will improve problem descriptions, team member participation, qualitative methods for problem solving, and the ability to prioritize, analyze and review concerns, as well as ensure that steps are not skipped. The publication is laid out in sections, eac...

    PRODUCT CODE: CQI-20-2 VERSION 2
    English Hard Copy
    Members $70 | Non-Members $211
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      Members $70 | Non-Members $211
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    Live Virtual
    Quality
    Effective Problem Solving Overview
    Next Date: March 16, 2027

    This one-day workshop, based on the AIAG CQI-20 Effective Problem Solving Guide (2nd edition), uses case studies to equip attendees with tools to identify root causes and complete the problem-solving process. Participants will apply this knowledge to assess and improve their organization's problem-solving culture, behaviors, and competency. Virtual students must use a device with video conferencing capabilities and keep their camera active during training.

    Quality

    Key elements of the revised CQI-8 guideline: " Integrates LPA with management of Key Performance Indicators (KPIs) so that LPAs have a positive impact on business results. " Expands ownership beyond the Quality function " Suggests the role of the LPA Planning Team " Promotes utilization of LPAs in non-manufacturing areas (e.g. Engineering, Purchasing, Program Management, etc.) " Recommends Roles and Responsibilities for LPA (RASIC chart) " Provides expanded guide...

    PRODUCT CODE: CQI-8 VERSION 2
    English Hard Copy
    Members $43 | Non-Members $129
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    Live Virtual
    Quality

    This one-day workshop provides a basic overview of the Poka Yoke system for building a zero-defect strategy in industrial applications. Learn how to use its tools to develop and implement a zero-defects culture, with hands-on activities and applications that support its use as a practical, process-based approach.

    Live Virtual
    Quality Supply Chain

    This 1-day workshop explores an 8-step project planning and control method, covering requirements, team roles, task flowcharting, scheduling, costing, quality, risks, and communication - with practical, common-sense questions for any project.

    Quality

    Providing essential guidance for managing bulk materials and catalog items that become safety-critical in components - e.g., batteries, bulk components, and seals - this manual addresses OEM expectations and the need for defined responsibilities for OEMs, Tier "N" suppliers, and Bulk/Catalog suppliers in both build-to-spec and build-to-print scenarios. The document also underscores the necessity of clear communication throughout the supply chain, particularly when chan...

    PRODUCT CODE: XD-CQI-37 VERSION 1
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    Members $70 | Non-Members $211
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    Quality

    Recognizing the increasing variation in software approval processes across the industry, AIAG and leading experts from OEMs and tier suppliers collaborated to develop the groundbreaking CQI-34 Software Assurance Approval Process (SwAAP) manual. Modeled after the highly successful Production Part Approval Process (PPAP), CQI-34 offers a structured process for approving software, whether as a standalone product or as part of a larger system. This manual provides industry-recommended methodologi...

    PRODUCT CODE: XD-CQI-34 VERSION 1
    English E-Document Download Single-User
    Members $86 | Non-Members $296
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      Members $86 | Non-Members $296
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    Quality
    SPC QuickStart Guide
    Published: Mar 2015

    The new CQI-25 SPC Quick Start Guide is a supplement to the full SPC Manual and provides the building blocks of statistical process control for those who are new to the topic or have only experienced SPC from a limited perspective. The Quick Start Guide covers about 90 percent of the full manual's SPC applications in a succinct format with text and graphics and includes examples of the most commonly used control charts with easy-to-understand calculation sheets. Suppliers have struggled i...

    PRODUCT CODE: CQI-25 VERSION 1
    English Hard Copy
    Members $70 | Non-Members $211
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    Quality
    SPC Short Run Supplement
    Published: Feb 2016

    The SPC Short Run Supplement (CQI-26) guideline was developed to address the particular uniqueness of short run production, where suppliers do not have the production volume to readily apply the approaches identified in the SPC Reference Manual, 2nd Edition. Providing easy to understand examples of commonly used short run charts, the SPC Short Run Supplement is a guideline used to analyze, monitor and control process that do not satisfy the sampling requirements of standard SPC charts. This d...

    PRODUCT CODE: CQI-26 VERSION 1
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    Quality

    This guideline supports a common, practical approach to evaluating, selecting, developing, monitoring, and escalating sub-tier suppliers across the automotive supply chain.

    Common supplier management process: Aligns the industry around a structured approach from pre-selection through performance monitoring and escalation. Risk-based supplier evaluation: Emphasizes supplier capability, capacity, quality culture, sustainability, traceability, and pass-through characteristi...

    PRODUCT CODE: CQI-19-2 VERSION 2
    English Hard Copy
    Members $70 | Non-Members $211
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    Live Virtual
    Quality Supply Chain

    This two-day workshop presents the 8-D model as an efficient and effective methodology for determining, planning, verifying, and documenting corrective actions. You will be introduced to planning for improvement using easily understood and implemented tools that will result in positive, innovative, and effective actions.

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