The Automotive Warranty Management: A Guideline for Industry Best Practices (CQI-14) publication is designed to promote advances in consumer satisfaction and continuous warranty improvement by providing a recommended, robust warranty management program that instills a consumer-centric approach to warranty management by focusing on incident rate reduction.

The CQI-14 guideline includes references to current technologies being used in the automotive industry today – including software change management, vehicle telematics, and advanced analytics – along with steps partner organizations can take to proactively reduce warranty incident rates and risks associated with warranty events.

Free Resources

Automotive Warranty Management Pre-Assessment

A preliminary gap analysis to determine the current state of an organization's warranty management process and the basis for initial action plans. Fill out the form below to get the document.

The CQI-14 Automotive Warranty Assessment Training provides a best-practice approach for managing warranty processes with the consumer in mind.

Guideline drives consumer satisfaction and warranty improvement by providing a robust warranty management program. The guideline provides an assessment tool, and No Trouble Found case studies to guide an organization to proactively reduce warranty incident rates associated with warranty events.

A series of transactions based on the ANSI 4010 standard version which includes the format for electronic filing of vehicle registration, warranty claim filing, response on submitted claims and pre-notice of pending product service notification.

Program Management: Quality Team - (248) 358-3570