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  • Address: 4400 Town Center, Southfield, MI 48075-1104 USA
  • Phone: 1-248-358-3570
  • Email: memberinfo@aiag.org

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Automotive Warranty Management - An Introduction


Classroom Training CEU Credit: 0.8
Attendees will gain insight on how to understand the Customer's warranty data output metrics (claims and cost), the basic warranty data tracking methods, warranty claim rate reduction, simple data base analysis, including what to do with the data, and some of the basic activities that an organization should perform to understand warranty performance. This one-day course is recommended for individuals who are new to warranty management, or anyone wishing to gain a better understanding of warranty management and how the systems interact between supplier, customers, and dealers. NOTE: Attendance to the entire course is required to receive a Certificate of Attendance with CEU's.

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Please select the course date you wish to register for from the drop down menu.

Pricing and Time

Member: $325.00
Non-Member: $425.00
Time:
8:00 AM to 5:00 PM

International Offerings

Date Location Language Available Seating Contact
TBD TBD, China Peoples Republic of Simplified Chinese 25 Jolly Ji

Course Information

Attendees will gain insight on how to understand the Customer's warranty data output metrics (claims and cost), the basic warranty data tracking methods, warranty claim rate reduction, simple data base analysis, including what to do with the data, and some of the basic activities that an organization should perform to understand warranty performance.

This one-day course is recommended for individuals who are new to warranty management, or anyone wishing to gain a better understanding of warranty management and how the systems interact between supplier, customers, and dealers.

Course Material: Course Material information will be provided on your confirmation document upon completion of registration – if you have more specific questions, please contact customer service at 877-275-2424

Warranty managers and practitioners, quality managers and practitioners, anyone involved with problem solving, error-proofing, quality planning, reliability, FMEA 

Objective of this training is for the attendee to gain a basic understanding of warranty, warranty related terminology, and how “warranty” applies to the Automotive Industry and the supply chain.

 

Agenda:

- Introduction and Background

- Warranty Concepts and Definitions

- The Warranty Claim Process

- Customer Interaction

- Basic Data Analysis

- Warranty Reduction Tools


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For onsite training information and a price quote please call (248) 358-3570.

If submitting a Purchase Order, you can fax in your PO and Training Enrollment Form to (248) 799-7995. Please read the Purchase Order Acceptance Policy before submitting your PO.