Attendees will gain insight on how to understand the Customer's warranty data output metrics (claims and cost), the basic warranty data tracking methods, warranty claim rate reduction, simple data base analysis, including what to do with the data, and some of the basic activities that an organization should perform to understand warranty performance.
This one-day course is recommended for individuals who are new to warranty management, or anyone wishing to gain a better understanding of warranty management and how the systems interact between supplier, customers, and dealers.
Warranty managers and practitioners, quality managers and practitioners, anyone involved with problem solving, error-proofing, quality planning, reliability, FMEA
Objective of this training is for the attendee to gain a basic understanding of warranty, warranty related terminology, and how “warranty” applies to the Automotive Industry and the supply chain.
- Introduction and Background
- Warranty Concepts and Definitions
- The Warranty Claim Process
- Customer Interaction
- Basic Data Analysis
- Warranty Reduction Tools