Insight... Expertise... Results.

CONTACT INFO
  • Address: 4400 Town Center, Southfield, MI 48075-1104 USA
  • Phone: 1-248-358-3570
  • Email: memberinfo@aiag.org

Adding to Cart Adding to Cart...

Automotive Warranty Management - An Introduction


CEU Credit: 0.8
Attendees will gain insight on how to understand the Customer's warranty data output metrics (claims and cost), the basic warranty data tracking methods, warranty claim rate reduction, simple data base analysis, including what to do with the data, and some of the basic activities that an organization should perform to understand warranty performance. This one-day course is recommended for individuals who are new to warranty management, or anyone wishing to gain a better understanding of warranty management and how the systems interact between supplier, customers, and dealers.

More Info

We Offer Onsite Training

Want AIAG to bring the training to you? Check out our Onsite Training options or contact us at onsite@aiag.org or 248.358.3003 to get a quote.

Questions?

Please note that the option to "Register Another Person" will no longer be available for Available Now Webinars, E-Learnings and Assessments. Please contact AIAG Customer Service at trainingcontact@aiag.org if you need to register another person, have any questions or concerns regarding training, or need to make updates to your account including changing your email address, phone number, etc.


Course Offerings

9/19/2022 8:00AM - 4:00PM Live Virtual English 25 $325.00 ($425.00)
Add to Cart
Register Another
11/8/2022 8:00AM - 4:00PM Southfield, MI, USA English 25 $325.00 ($425.00)
Add to Cart
Register Another
  *All times are based on Eastern Time

Get Membership Pricing

Not a member? Get member pricing on this course and other great benefits for you and your company by becoming a member of AIAG. Your membership could even be free! Learn more

Course Information

Attendees will gain insight on how to understand the Customer's warranty data output metrics (claims and cost), the basic warranty data tracking methods, warranty claim rate reduction, simple data base analysis, including what to do with the data, and some of the basic activities that an organization should perform to understand warranty performance.

This one-day course is recommended for individuals who are new to warranty management, or anyone wishing to gain a better understanding of warranty management and how the systems interact between supplier, customers, and dealers.

Course Material: Course Material information will be provided on your confirmation document upon completion of registration - if you have more specific questions, please contact customer service at 877-275-2424


Please select the link below to review system requirements:

https://www.aiag.org/docs/default-source/help/zoom-minimum-requirements.pdf

Warranty managers and practitioners, quality managers and practitioners, anyone involved with problem solving, error-proofing, quality planning, reliability, FMEA 

Objective of this training is for the attendee to gain a basic understanding of warranty, warranty related terminology, and how “warranty” applies to the Automotive Industry and the supply chain.

 

Agenda:

- Introduction and Background

- Warranty Concepts and Definitions

- The Warranty Claim Process

- Customer Interaction

- Basic Data Analysis

- Warranty Reduction Tools

There are no related publications identified at this time.

Paying with a Purchase Order?

If submitting a Purchase Order, you can fax in your PO and Training Enrollment Form to (248) 799-7995. Please read the Purchase Order Acceptance Policy before submitting your PO.