Shopping FAQs

Credit Cards

AIAG accepts American Express, Mastercard, and Visa. We currently do not accept purchase orders online. If you wish to place an order with a purchase order, please review our Purchase Order Policy

Online Quote

AIAG gives our customers the ability to generate online quotes. No credit card is required and no financial transaction takes place. 

You may enter your order as a quote, then contact AIAG at (248) 358-3003 at a later date to complete your transaction with a payment. 

We are currently working on an enhancement of this feature, that will allow you to come back to the Web site to complete your quote transaction online.

To protect your security and privacy, your bank cannot provide AIAG with information about why your payment was declined. Because of this, you most likely need to contact your bank directly to solve most payment issues.

AIAG Customer Service can help you:

• Verify if your credit card was charged
• Change the card used for the purchase
• Cancel an existing order
• Place your order

Contact your bank to resolve other payment issues even if:

• You've successfully used the payment method on a previous order.
• You have funds available in your bank or credit account to cover the order cost.

Here are steps you can take to resolve payment issues:

• Contact your bank about payment security policies. Your bank may flag any unexpected activity on your account. This includes first time orders and high value purchases, regardless of the amount of funds available (or credit limit). Your bank may require your verbal authorization to proceed with a transaction.
• Contact your bank about daily withdrawal or purchase limits. Most banks have limits on how much money can be charged or accessed in a single day. If you exceed this daily amount, your bank may block your account from any further activity regardless of available funds in the account. Your bank may require you to request a higher purchase limit to complete the transaction.
• Contact your bank to see if AIAG is set up as an authorized merchant. Our merchant type comes across as a retail purchase and some banks put a block on charges until the vendor is approved.
• Verify the payment information entered on your order. Did your billing address change recently or did you get a new card with a new expiration date?

Submit an alternate payment method for your order. If you are unable to resolve the payment issue with your bank in a timely manner, you are always welcome to change the payment method on your order. You can place a quote online and then issue payment via check, wire transfer or ACH (Automated Clearing House payment) by contacting the AIAG office.

Your orders are related to your AIAG account. You can place an order and have it shipped to another address, but the order will appear in your account.

AIAG only ships using UPS, no other couriers are used.

UPS does not deliver to PO Boxes so please keep this in mind when inputting or making changes to your mailing address. If you wish to use your own UPS consignee number, please call Customer Service at (248) 358-3003.

• Publication orders will automatically ship to your mailing address.
• Prices and product availability are subject to change.
• Items ordered together may not necessarily be shipped together.
• Most orders are processed within 1-2 business days (Print on Demand orders may take slightly longer).
• Orders placed on Saturday or Sunday will be processed the following business day.
• Orders with priority shipping (Next Day Air, Second Day Air, Worldwide Saver and Worldwide Expedited) will be processed the same day if the order is received by 1:00 pm EST on a business day and the items are in stock.
• Customers shipping to International countries may need to pay brokerage fees, duties or taxes. These are not AIAG-related fees.

Shipments to Mexico

AIAG offers three methods of shipping to Mexico:

• UPS World Wide Saver
• UPS World Wide Expedited
• UPS World Wide Standard

Brokerage fees are included in the shipping charge for World Wide Standard and the shipper MUST use UPS for customs clearance (duties and taxes may be applied). In transit-time takes approximately 6 business days given normal customs clearance.

If the Mexico Importer declines UPS brokerage services, the shipment will automatically be returned to the shipper and AIAG will bill the receiver for the incurred brokerage fees.

Sometimes an order will be successfully submitted even if you receive an error message on the last step. Please check the list of recent orders in your account to see if your order was placed before attempting to place the order again or contact our customer service department at (248) -358-3003 or via LiveChat.

If you are being looped back to the same page on the order form, or the form is not updating when you make changes, your Web browser may be caching or storing an old copy of the page. You can force your browser to update the page by holding down the Shift key on your keyboard and simultaneously clicking on the "Reload" or "Refresh" button on your browser.

Refresh the page. If a page loads only halfway or takes a very long time to load, clicking the "Stop" button at the top of your browser and then clicking "Reload" or "Refresh" often solves the problem.

Clear your cache. Most Web browsers temporarily store a local copy of every page you visit. Clearing your cache deletes those files and makes room for new ones. Go to the "Cache" or "Temporary Internet Files" option on your browser (on Netscape, go to "Options" and choose "Network Preferences"; if you use Internet Explorer, go to "Tools" and choose "Internet Options"), and delete the files stored in your cache.

Please return to our Web site and try again later. These errors usually occur for only a short time. 

Within 30 days of receipt of your order, you may return any publication in its original condition to AIAG via traceable means of shipping. Upon receipt of your return, you will receive a refund minus shipping and handling costs. Please include a copy of your verification packing list, state the reason for your return and indicate if you want a refund or a credit applied to your account.

• Please notify AIAG of any damaged or missing items within 10 days of receipt of your order.
• A re-stocking fee of 20% will be applied to returns received between 31 and 60 days. AIAG cannot accept returns after 60 days.
• AIAG is unable to accept returns of e-Documents or downloadable publications.
• AIAG is unable to accept returns of products that are damaged or are in unsellable condition.
• AIAG is unable to accept returns of products that were purchased by another distributor. Please contact that distributor directly for their return policy.

Registrations canceled 12 or more business days prior to the original course date will receive a full refund. Registrations canceled less than 12 business days prior to the original course date, as well as no-shows, will forfeit all fees.

As a courtesy, one transfer and one substitution request are allowed per registration. The transfer request must be received via email at least 12 business days prior to the course. Substitution requests must be received via email at least 2 business days prior to the course.

Attendance of at least 75% of the course is required to receive credit for the training. Failure to do so will result in denied entry to the course or no certificate. Late transfer requests are subject to a $200 fee if approved. Late substitution requests are subject to a $150 fee if approved. All late fees must be paid upon approval via credit card; no purchase orders will be accepted. Last-minute cancellations will result in a forfeiture of all registration fees.

All requests must be emailed to trainingcontact@aiag.org.

AIAG reserves the right to cancel any class due to low enrollment and/or other circumstances beyond the control of AIAG. If a class is canceled, all registered attendees will be notified no fewer than 10 business days before the scheduled class date. AIAG is not responsible for airfare, lodging, or other related expenses incurred on behalf of class registrants.

Cancellation requests must be received in writing and made within 30 days of purchasing the online course. A refund will be issued, minus an administrative fee, provided that the course has not been accessed.

Substitution requests must be received in writing and made within 30 days of purchasing the online course. Only one substitution request is permitted and will be accepted only if the course has not been accessed.

Requests must be emailed to trainingcontact@aiag.org.