E-Document FAQs

1. Sign on to your AIAG web account.
2. Click “Account” and "e-documents and Downloads" on the left menu.
3. To view a document, click "View Now." (Recommended browsers for viewing are Chrome & Edge).

To download your first e-document, please do the following:

1. Download the Safeguard Viewer
• You will need to have admin rights to install the viewer. If you do not, please contact your IT department.
2. Download and install your license.
• Please get in touch with AIAG Customer Service at (248) 358-3003 (8 a.m. – 5 p.m. EST). This license only needs to be installed once. Subsequent downloads do not require it to be installed again.
3. Download and view your document.
• Please note that you must be connected to the internet the first time you access your downloaded e-documents.

Depending on the file size and your connection speed, e-documents may take a few minutes to load. All current versions of internet browsers are supported, however, we recommend using Chrome or Edge. To view a document, simply click "View Now."

A single-user e-document license allows the end user unlimited viewing of the e-document. E-documents are not printable; if you require a printed version, please purchase a hardcopy.

AIAG e-documents are licensed to one end user account; please ensure the order is placed under the account of the actual end user. AIAG's e-documents are not transferable from one account to another account. If more than one user needs access to e-documents, select "Request Quote" for pricing and term.

Please get in touch with  AIAG Customer Service at (248) 358-3003 (8 a.m. – 5 p.m. EST).

AIAG e-documents can be opened by clicking the title on the e-documents page. The file should open in a new browser window.

Since there can be various reasons for a file not opening, please contact your internal IT support staff for assistance.

Access to single-user e-documents purchased after June 1, 2008, will not expire.

Managing access to documents based on copyright ownership and protecting content rights is imperative to developing and distributing technical documents and standards. Since many users don't know when they’re violating copyright laws, this technology protects both the user and publisher of technical information.

No – unfortunately that would violate copyright. Documents may be shared or loaned but not reproduced in any fashion. The copyright statement on AIAG documents reads:

"The contents of all published materials are copyrighted by the Automotive Industry Action Group unless otherwise indicated. AIAG preserves all rights, and content may not be altered or disseminated, published, or transferred in part of such content. The information is not to be sold in part or whole to anyone within your organization or to another company. Copyright infringement is a violation of federal law subject to criminal and civil penalties"

AIAG e-documents are licensed to one end user account; please ensure the order is placed under the account of the actual end user. AIAG e-documents are not transferable from one account to another.