Warranty Management

Automotive Warranty Management (CQI-14)

Guideline drives consumer satisfaction and warranty improvement.

The Automotive Warranty Management: A Guideline for Industry Best Practices (CQI-14) publication is designed to promote advances in consumer satisfaction and continuous warranty improvement by providing a recommended, robust warranty management program that instills a consumer-centric approach to warranty management by focusing on incident rate reduction.

The CQI-14 guideline includes references to current technologies being used in the automotive industry today – including software change management, vehicle telematics, and advanced analytics – along with steps partner organizations can take to proactively reduce warranty incident rates and risks associated with warranty events.

Free Online Pre-Assessment

Automotive Warranty Management Pre-Assessment

A preliminary gap analysis to determine the current state of an organization's warranty management process and the basis for initial action plans. Fill out the form below to get the document.

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This one-day course is recommended for individuals who are new to warranty management, or anyone wishing to gain a better understanding of warranty management and how the systems interact between supplier, customers, and dealers.


The CQI-14 Automotive Warranty Assessment Training provides a best-practice approach for managing warranty processes with the consumer in mind.

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Guideline drives consumer satisfaction and warranty improvement by providing a robust warranty management program. The guideline provides an assessment tool, and No Trouble Found case studies to guide an organization to proactively reduce warranty incident rates associated with warranty events.


A series of transactions based on the ANSI 4010 standard version which includes the format for electronic filing of vehicle registration, warranty claim filing, response on submitted claims and pre-notice of pending product service notification.

Program Management: Quality Team - (248) 358-3570

Looking to participate or inquire for more information about the Warranty Management Work Group? E‑mail us!